Pond Mobile Privacy Policy

This Privacy Policy (“Policy”) describes how Pond Mobile will collect, access, use or disclose your personal information. It applies to all of our products, services, and web sites (“Services”). Some of our Services are covered by different privacy policies. In the event of any conflict between the product or service governed by the specific policy; For example, we may have a separate policy or agreement for certain products, services or brands. We may also give you extra notices about your personal information. Your personal information is subject to U.S./International law.

Information collected

We collect personal information about you in various ways. We may also get information from other sources and may combine it with information we collect about you. Information you give us. The personal information we collect includes information you give us such as: name, postal address, telephone number, e-mail address, date of birth, social security number or other government identification number, demographics, activities, location information, and personal preferences. You may give us information in a variety of ways such as when you sign up for Services, communicate with customer care or register on pondmobile.com. Personal information does not include information that is not used to identify you including aggregate or anonymous information. Information we automatically collect. We automatically receive certain types of information whenever you use our Services. We may collect information about your device, computer, and online activities. For example, we collect your device’s and computer’s IP address, the date and time of your access and the type of browser you use. We also collect information about your device’s and computer’s operating system, your location, the Web site you came from and proceeded to and Web sites you visit on your device. We may link information we automatically collect with personal information, such as information you give us at registration or check out. Information we collect when we provide you with Services includes when your wireless device is turned on, how your device is functioning, device signal strength, where it is located, what device you are using, what you have purchased with your device, how you are using it, and what sites you visit. We may use systems or tools to follow your use of our Services, including using cookies, web beacons and other tracking mechanisms. For example, we allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our Services. We sometimes use cookies to enable features on our sites, like the ability to save your shopping cart or set preferences. Advertisers and advertising networks that serve ads on our sites may also use their own mechanisms, like cookies; These third party cookies are governed by the privacy policies of the entities placing the ads and are not subject to this Policy.

Contacts Usage

This part of the privacy statement describes how Pond Mobile collects and uses the contact information you provide by granting the contacts access permission in the PONDfone Android and iOS application. It also describes the choices available to you regarding our use of your information and how you can access and update this information. We access the following personal information from your address book:
  • Contacts’ names
  • Contacts’ email
  • Contacts’ telephones
  • Contacts’ organization
  • Contacts’ postal address
  • Contacts’ birthday
  • Contacts’ gender
We use this information to:
  • Populate your Contacts data in the app.
We will only use your Contacts information for the specific reason for which it was provided to us. You can execute your right to erase the collected contact data by uninstalling the PONDfone application at any time. For any questions regarding contact information usage in the PONDfone application, please contact Support by sending an email to [email protected].

Use of personal information

We use your personal information for variety of purposes, including providing you with Services. We use your personal information to do things like:
  • Process your orders.
  • Protect our rights and property and that of our customers’.
  • Respond to legal process and emergencies.
  • Develop or inform you of new products and services.
  • Anonymize or aggregate personal information for various purposes like market analysis or traffic flow analysis and reporting.
  • Customize or personalize your experience with our Services.
  • Customize or personalize advertisments and communications to bring you information about products and services of Pond Mobile or others that may interest you, including co-branded offers. For example, we may customize the ads you see when you are using our Internet-enabled devices. If we use information about your online activities to deliver advertising or communications tailored to your interests, we may share that information with third parties who select tailored advertising.
  • Monitor, evaluate or improve our Services, systems, or networks.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information we share

We may share information that is anonymized or in an aggregated form that does not directly identify you. We do not share your personal information with third parties other than as follows:
  • Service Providers: We may share personal information with third parties who perform services on our behalf.
  • Group Account Holders: We offer group accounts government customers, family customers and other group account holders (“Group Accounts”). The account holder for Group Accounts is the entity or person that buys the service or product for its employees, family members or other authorized users. You (as the user of a device) may receive service, certain pricing, terms or other benefits through a Group Account with us. If so, we may share with that Group Account holder customer registration and other information related to your use of our services.
  • Other Third Parties with Your Consent: We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties’ separate privacy policies.
  • Disclosures to Third Party Application and Service Providers: You may choose to use services and products offered by third parties through our Services or devices like third party applications. When you leave our network you may also use mobile roaming services provided by third parties. Your use of such services and applications may result in these third parties collecting your personal information and obtaining information from Pond Mobile, including location information (when applicable). You may also choose to give personal information directly to third parties when using our Services. In each case, personal information you give a third party will be subject to its terms, conditions, and policies; not this policy. You should review a third party’s privacy policy and terms of service before providing your information or using the service.
  • Transfers: Personal information about you may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, personal information may also be transferred as a asset.
  • Protection of Pond Mobile and Others: We may access, monitor, use or disclose your personal information or communications to do things like:
    • Comply with the law or respond to lawful requests or legal process.
    • Protect our rights or property, our agents, members, customers, and others; including to enforce our agreements, policies and terms of use.
    • Respond to emergencies;
    • Initiate, render, bill, and collect for services; or
    • Facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government requirement; or determine eligibility for government benefits.

Network and information security

We maintain a variety of physical, electronic, and procedural safeguards. These safeguards help protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.

Information choices and changes

We offer you choices regarding how we contact you for marketing related communications and whether we use information regarding your online activities for marketing purposes. To learn about ways to register your privacy preferences with us please contact us. You may also register a do not contact requests by calling customer care or sending an email to [email protected]. If you register a do-not-contact request, we may still contact you for non-promotional purposes, such as emails about your accounts or our ongoing relations. If you disable cookies on your Internet browser, you also may stop some collection and use of data when you visit our web sites. If you would like to change certain Pond Mobile account information, you may create an online account and manage your account online.

Contacting us

If you have any questions about, or complaints that concern, this Policy, please call us at Pond Mobile or email us at [email protected]. If you prefer, you may also write us at:
Pond Mobile
P.O. Box 854
Manalapan, NJ 07726
To send us a legal notice relating to this Policy, send it to Our Legal Notices Address listed above.

Updating this policy

We may change this Policy at any time. When we change the Policy we will give notice by changing the date it was last updated or as required by law.

Your California privacy rights

Pond Mobile shares personal information between Pond Mobile affiliates and marketing agents for marketing purposes. We do not share your personal information with unaffiliated third parties for their own independent marketing purposes without your consent. California residents may request the categories of personal information Pond Mobile shared with its affiliates during the previous calendar year. To make your request, send an email to [email protected]. Written requests may be sent to the following address, which we will respond within 30 days:
Pond Mobile C/O Legal Dept.
P.O. Box 854
Manalapan, NJ 07726
Requests that come to Pond Mobile by other means may result in a delayed response.

International data privacy policy

For a copy of our international data privacy policy, please contact us at [email protected].