POND mobile Return Policy

You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by POND mobile.

Devices must be returned within the 10 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply. Devices can not be returned pat the 10 day window.

If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. If you received promotional value when trading a device, and/or instant savings towards the purchase of a new device at the time of your trade, you agree that you will be charged for these values if you do not maintain active service on your new device for three billing cycles. POND mobile will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device.

At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the 25% restocking fee. If you return a wireless/IoT device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you return a purchase that you billed to your wireless account, refunds will be credited towards your wireless account. Equipment special orders are not refundable.

Before returning or exchanging any device that has data in its memory, please transfer all data you wish to retain to another file source. Once the device is returned, your data cannot be recovered.

Because the FCC requires that nearly all wireless devices on a carrier’s network have GPS capability, POND mobile does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, POND mobile will not allow the older non-GPS capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee.
If you purchased your merchandise online or by phone, please reach out to your account manager for return instructions.

Return and Postpaid service termination

You may terminate service for any reason within 30 days of activation. You will remain responsible for your Activation Fee if applicable, unless you terminate service within three days of activation.

You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.

If you cancel your service after the 30-day period, but prior to the expiration of your minimum term, you will be responsible for all of the above-mentioned charges, including an Early Termination Fee.

This service termination policy does not apply to customers who have purchased a Prepaid Plan. POND mobile Prepaid Service Return Policy and important information When you accept, you’re representing that you are at least 18 years old and are legally able to accept an agreement. If you’re accepting for an organization, you’re representing that you are authorized to bind that organization, and where the context requires, “you” means the organization.

If you don’t want to accept, don’t do any of these things.

No refunds will be granted for service costs once a refill card has been purchased, your account has been initialized, or prepaid plan and/or add- on service fees have been paid.