FAQ

Please fill out the form on the website and we will contact you ASAP. We will then help you find the best rate plan. Your SIM card will be delivered to the requested address within 3-4 days to anywhere in the world.

DID is an extra local number with more than 90 countries. You are able to add up to 10 local DIDs to your account and have it on one SIM card.

Smart caller ID is a unique feature of POND mobile. It allows you to place call to the UK and your UK number (DID) will be displayed on the screen. Call the US and your US number is displayed. Call China and your Chinese number will be displayed.

That is a very good question. To get a better understanding of how to calculate the data you will need, please read visit our Blog or request a call back and our manager will assist you with this.

We can save your existing number by porting it to our service. To be able to port your number, you will have to get in touch with your existing carrier and ask them for all your account information. (US Numbers Only).

Your dedicated personal manager and our support team are very easy to get in touch with. You will never get transfered. We are proud to say we have a 98.7% first call resolution. 24/7 support in 6 languages. You can call, send a request through our website or message any of our messengers and our rep will get back shortly.

Yes, please check out our Global DATA plans which allow you to use the internet in more than 200 countries. You can place calls using our unique PondFone app.

PondFone is an APP with service that allows you to place calls to 122 popular countries. Each Global DATA plan includes 250 minutes/per month. Download the PondFone APP from the AppStore or Google Play Market and ask your manager for the activation code.

We accept all major credit cards. For your convenience we also offer autopay.

In the case of an overage charge, our system will not stop your service just because you’ve used it all. You will still be able to use data or make calls. Our billing manager will send you an invoice with all the details. This is sent the following month if any overage usage occurs.